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Friday, April 03, 2020

Dear Friends,

We appreciate you being our customer. During these challenging times for our community, state, nation, and world, we are making every effort possible to be good stewards of the health of our co-workers and you, our customers.

With this said, we are actively working to protect your homes and properties from termite and pest infestations and, at the same time, performing those duties in the most health-conscious manner possible.

Termite Control Services

We will continue performing all exterior and under home treatments and inspections as we have done previously. Any slab-constructed homes that require regular termite inspections will be done on an outside-only basis for the next several weeks. This will not, in any way, affect your coverage or termite protection. If an interior inspection is required to confirm active termites, then we will ask appropriate health-related questions prior to entering any building and, if customers are exhibiting symptoms, then we will follow CDC guidelines which may include waiting a prescribed amount of time before conducting the interior inspection.

Pest Control Services

We will perform exterior-only pest control on all residential accounts for the next several weeks. Since most insects that come inside originate from outside habitats, virtually all of our preventative pest control is already being performed on the exterior of your home. We remain confident that we can provide full and complete protection from unwanted pests. If an infestation exists that requires interior service, then we will ask the same health-related questions mentioned above. If no individuals within the residence are exhibiting symptoms, then we will perform an interior service. However, if symptoms are being exhibited by someone in the home, then we will follow CDC guidelines and not enter the home until the prescribed time has elapsed.

All commercial pest control services will be performed on a case-by-case basis after communication between our service professional and the appropriate contact with the account.


While we are committed to providing the highest quality termite and pest control services for each of our customers, our number one priority is to do our best to protect the health of our Terminix team members and each of our customers that we come into contact with on a daily basis. If you have any questions about any of these protocol changes, please reach out to our local office at (501.922.3585) or contact us by email at custserv@terminixhsv.com.

Thank you for your patience during these days and for the opportunity that you give to us to provide your termite and pest control service.



Jay M. Heflin, Owner
Marc W. Heflin, Owner
Wayne Duncan, Branch Manager

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Hot Springs Village’s #1 Termite Company Since 1970

About Us

We offer the highest quality pest control & termite protection in the industry. Our third-generation family business has been serving Hot Springs Village for more than 45 years, and our primary mission is to protect their health and property from termites & household pests.


5 Ponderosa Way
Hot Springs Village, AR 71909
(501) 922-3585

* Ultimate Protection Guarantee excludes damage from drywood termites, does not apply for service plans and is subject to continued annual renewal inspections and payments thereof.